Buy Bullion

Contact Us


Bath, Somerset, United Kingdom


+44 (0)1225 781 867


+44 (0)790 377 5185


Frequently Asked Questions

Are my gold products insured whilst in the My Gold Platform storage facilities?

Yes, there is comprehensive damage and loss insurance cover for all your gold products stored in our facilities.

Can I change my delivery address?

For security reasons we are unable to change delivery addresses from one residential address to another. This is to protect against attempted fraudulent transactions and identity theft. Obviously your account and address can be updated by submitting a new proof of address.

Can I collect my purchase in person?

No, your purchase can either be stored in one of our secure facilities or delivered to a physical address.

Can I pay online by debit or credit card?

No. We currently only allow payment via bank transfer or cheque.

Do I have to provide identification to purchase from you?

Purchases or sales by private individuals up to the value of £10,000 may be executed without any identification - we will ask you for a name and address for the invoice. If you are spending more than £10,000 in the course of a year then we are required to keep a record of your identification and address to comply with HM Revenue and Customs regulations. The standard documents we ask for are scanned or photograph copies of :

  • Photographic ID (passport or driving license)
  • Proof of Address within the last three months (utility bills, bank statement, etc)

For orders made using company/business funds, we will require additional documents such as a VAT certificate, Certificate of Incorporation and a business bank statement.

Do you buy back gold I have purchased from My Gold Platform?

Any gold that is stored in one of our storage facilities will be bought back for at least 95% of the London Gold Spot price. We do not buy gold products that are not currently stored in one of our storage facilities.

How will I know that you have received my funds?

As soon as the funds have cleared, you will receive an email from us confirming receipt of the money.

How will I know when my order is being delivered?

If you choose the delivery option you will receive an email from us following the dispatch of your order. This email will include a tracking number for your insured parcel.

I want to buy gold. What is the process?

The process is simple and secure - just add the required products to your shopping cart and click the checkout button. At this point you will need to enter your details and then the final purchase price, including shipping and insurance, will be displayed. We currently accept sterling cheques or bank transfers as a means of payment.

Is VAT payable on gold purchased from My Gold Platform?

As of 1st January 2000, investment gold is NOT subject to VAT throughout the UK and EU.  

Should I buy gold bars?

Gold bars do not enjoy the same tax advantages that some coins are entitled to. However, premiums reduce significantly as the bars increase in size - it can therefore be more cost effective to buy bars. Basically you receive more gold for your money as the bar size increases.

We are happy to discuss this with you and assist you to structure the optimum gold portfolio.

Should I buy gold coins?

Bullion coins are bought as an investment rather than for any numismatic value. One ounce gold coins are generally the largest size available and can be the most cost effective. A wide range of one ounce gold coins are available. UK gold coins are not subject to CGT (Capital Gains Tax).

What are your delivery methods?

We deliver the majority of our items via Royal Mail. The parcel is sent fully insured to your personal address and your signature will be required at handover. All our packages are discreetly wrapped to ensure confidentiality.

What happens if I am not at home to take delivery?

A card will be left by the courier so that you can arrange delivery for another day or collection from your local sorting office/depot. Photo ID will be required. Your parcel will remain fully insured until it is signed for by you.

What is the bank transfer process?

You will receive an email from My Gold Platform confirming your order. We will then provide you with an invoice, by the next business day. Once you receive our invoice, make payment into the My Gold Platform account via bank transfer/EFT. As soon as the funds have cleared, your gold purchase will be processed.

What storage options are available for my gold?

We offer state-of-the-art high security storage facilities. Your gold is held in allocated storage and is fully insured. Should you choose to take delivery of your gold then we offer a fully insured delivery option. We are happy to discuss these various options with you.