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Contact Us

Address:

Bath, Somerset, United Kingdom

Office:

+44 (0)1225 781 867

Mobile:

+44 (0)790 377 5185

Email:

contact@mygoldplatform.com

Delivery

Packaging and Tracking

All our packages are sent fully insured for the value of the contents and are packaged in secure and plain packaging for your peace of mind.  You will be provided with a unique tracking number for each package.  This will be sent to you via email once the parcel is dispatched.  You will then be able to track your package via the Royal Mail web site using their Track and Trace service.

The package will have to be signed for, so please ensure there is someone at home to receive the package.

Dispatch and Delivery Times

All orders are dispatched within 2 business days of funds clearing.  Orders are sent on weekdays only, any orders placed on the weekend will be processed the following week.  We are also able to accommodate requests for deliveries on specific dates.  Please get in touch with one of our team if you have any special delivery requirements.

Delivery Options to the UK

The available delivery option and associated costs will be displayed on the checkout screen.

Royal Mail Special Delivery Guaranteed by 1pm
All orders are sent Royal Mail Special Delivery Guaranteed by 1pm and will be dispatched 2 working days after receipt of funds and will have to be signed for. Any orders with single items over £30,000 will require a special delivery, we will contact you to make the necessary arrangements if this is required.

Royal Mail Special Delivery Guaranteed by 1pm – Guaranteed Saturday Delivery
The package will be delivered on the first Saturday following the order provided funds are cleared by 2pm on the preceding Tuesday. Orders placed after this will be delivered the following Saturday.

International Shipping Destinations

The fully insured shipping option is only available to the UK. My Gold Platform is able to ship to many other countries through special arrangements, please contact us on sales@mygoldplatform.com if you require shipping to any other region or country.